Privacy Policy
At SAVET, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website savet.co.za. This policy is drafted in compliance with the Protection of Personal Information Act, 2013 (POPIA) of the Republic of South Africa.
1. Information We Collect
a. Personal Information
We may collect personally identifiable information that you voluntarily provide when you:
- Register for an account (name, email address, password)
- Submit a new veterinary clinic listing (clinic name, address, contact details)
- Claim an existing listing (proof of professional association)
- Contact us via email or through the website
b. Automatically Collected Information
When you visit SAVET, we may automatically collect certain information about your device and usage, including:
- IP address and browser type
- Pages visited and time spent on the site
- Referring website or search terms used
- Device type and operating system
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our service: Including managing your account, processing listings, and handling claims.
- To improve user experience: Analysing usage patterns to enhance the website's functionality and content.
- To communicate with you: Sending account-related notifications, responding to enquiries, and providing customer support.
- To ensure security: Detecting and preventing fraud, abuse, and other harmful activities.
- To comply with legal obligations: Meeting requirements under South African law, including POPIA.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: With trusted third-party service providers who assist us in operating the website (e.g., hosting, analytics), subject to confidentiality agreements.
- Legal requirements: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Public listings: Information you submit as part of a public clinic listing (clinic name, address, phone number) will be displayed publicly on the platform.
4. Cookies and Tracking Technologies
SAVET may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. We use cookies for:
- Remembering your preferences (e.g., theme selection)
- Understanding how you interact with the website
- Maintaining your session when logged in
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data (e.g., passwords)
- Secure server infrastructure
- Regular security reviews and updates
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights under POPIA
Under the Protection of Personal Information Act (POPIA), you have the following rights:
- Right to access: You have the right to request access to the personal information we hold about you.
- Right to correction: You may request correction of inaccurate or incomplete personal information.
- Right to deletion: You may request deletion of your personal information, subject to legal obligations that may require us to retain certain data.
- Right to object: You may object to the processing of your personal information in certain circumstances.
- Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator if you believe your rights have been infringed.
To exercise any of these rights, please contact us at contact@savet.co.za.
7. Third-Party Links
Our website may contain links to third-party websites, such as veterinary clinic websites or social media profiles. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
SAVET does not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with their personal data, please contact us immediately.
9. Changes to This Policy
SAVET reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us at:
For more information on your rights, you can also visit the Information Regulator of South Africa. You may also wish to review our Terms and Conditions.